Frequently Asked Questions
Everything you need to know about your Oroboro experience.
What is the standard shipping timeframe?
We offer worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international shipping can take 7-14 business days depending on your location and customs processing.
How do I initiate a return or exchange?
We accept returns on unworn items with original tags within 30 days of delivery. To start a return, visit our online portal and enter your order number to receive a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for structured garments and sizing down for oversized knitwear.
Are your materials sustainably sourced?
Oroboro is committed to ethical fashion. We prioritize organic cotton, recycled polyester, and deadstock fabrics to minimize our environmental footprint while maintaining premium quality.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna and Afterpay.
Can I track my order in real-time?
Yes, once your order ships, you will receive a confirmation email containing a tracking link. You can also monitor your package status directly through your Oroboro account dashboard.